As part of the trusted Travel Counsellors network, we treat your personal information with the same care, respect, and transparency that underpin everything we do. Whether you’re planning a family holiday, a long-awaited getaway, a special celebration abroad, or simply your next adventure, you can feel confident that your details are handled safely and responsibly at every step.
Below, you’ll find a clear explanation of what we collect, why we collect it, and the rights you have over your information, all designed to help you travel with complete peace of mind.
At Your Travel Counsellor (YTC), your privacy matters deeply to us. As part of the wider Travel Counsellors Group, we follow the Group’s trusted governance, systems, and policies, ensuring your personal data is handled with the same care, security, and transparency wherever your journey takes you.
This privacy notice explains how we collect and use your personal data when we arrange travel, when you use our online services or travel app, when you contact us, or when you attend an event with us. It also outlines how we protect your information, the rights you have, and how the law keeps you safe.
If you have any questions about this privacy notice or how we handle your data, you can contact the Travel Counsellors Data Protection Office, which also supports YTC:
Email: DPO@travelcounsellors.com
Post: DPO, Travel Counsellors Limited, Venus, No.1 Old Park Lane, Trafford City, Manchester, M41 7HA.
You’re also entitled to raise concerns with the Information Commissioner’s Office (ICO) at any time (<www.ico.org.uk>).
However, we would welcome the chance to resolve things first, just reach out to the DPO team.
We review this notice regularly and may update it from time to time. The latest version will always be available on our website or through our travel app.
To help keep your information accurate, please let us know if any of your personal details change.
Our websites may include links to third-party sites or tools. These may collect or share data about you independently of us. We’re not responsible for those privacy practices, so we recommend reading their privacy policies when you visit them.
Travel Counsellors Limited (TCL) “we”, “us”, “our” is a controller under data protection law.
As a YTC customer, your personal data may be processed by Your Travel Counsellor (your individual franchisee) and by TCL.
Travel Counsellors including your YTC adviser are also controllers of your data. In most situations, your Counsellor and TCL are joint controllers, working together to deliver your travel arrangements.
Sometimes, your Travel Counsellor acts independently for example, when managing their own marketing activity or deciding how best to communicate with you. If you have any questions about how your individual Counsellor handles your data, you can always contact them directly.
“Personal data” means any information that identifies you. Depending on how you interact with us, we may collect:
Identity Data: name, date of birth, passport details, nationality, title.
Contact Data: address, email, phone numbers.
Financial Data: payment details and transaction history.
Booking Data: travel services booked, travel insurance details, visas, in-resort issues.
Travel Preferences: dietary needs, accessibility requirements, health information relevant to travel, preferred airports or providers.
Technical Data: IP address, app login data, browsing data, device type.
Profile Data: past bookings, loyalty details, preferences, feedback.
Usage Data: how you use our website, app, or services.
Marketing Data: communication preferences.
Telephone Interaction Data: details discussed during calls.
Event Attendance Data: dietary needs, access requirements, CCTV images, and similar.
We may also use fully anonymised Aggregated Data for analysis and service improvement.
Travel planning sometimes requires more sensitive information (such as medical requirements, mobility needs, or dietary restrictions linked to religion or health). We only use this information when necessary and always with extra care and protection.
Sometimes we need certain information by law or to arrange your travel. If you choose not to provide it, we or a travel supplier may not be able to complete your booking. We’ll always let you know if that’s the case.
We collect information in several ways:
Through forms, calls, messages, emails, bookings, app accounts, competitions, surveys, and feedback.
Information you share withYour Travel Counsellor is used to plan and manage your travel, including preferences, documentation, and feedback.
Cookies and similar technologies when using our website or app.
Suppliers who support bookings, payments, loyalty programmes, or travel experiences.
Social media, publicly available directories, analytics providers, and identity verification tools where required.
If you provide details about fellow travellers, please ensure they’re aware and happy for their data to be shared.
We use your data to:
Arrange and manage your travel
Handle payments and booking confirmations
Provide support before, during, and after your trip
Tailor recommendations based on preferences and past travel
Maintain and improve our website, app, and services
Carry out legal or regulatory obligations
Send updates, notifications, and news (when permitted)
We only use your data when the law allows most often to perform a contract with you, meet legal obligations, or support legitimate interests in providing a safe and personalised service.
We may send you updates about new destinations, ideas, offers, or inspiration tailored to your preferences. You can opt out at any time, and opting out won’t affect essential communications about upcoming bookings.
We may share your information with:
The Travel Counsellors Group
Your individual Travel Counsellor
Travel suppliers (airlines, hotels, cruise lines, operators, transport providers)
Professional advisers (lawyers, auditors, insurers)
Government or regulatory authorities
Service providers who support systems, bookings, or payments
Everyone we work with is required to protect your data and use it only for the purposes explained.
Because YTC arranges worldwide travel, your data may be shared with partners outside the UK. Where this happens, strong safeguards are used to maintain UK-level protection.
We take security seriously, using technical and organisational measures to prevent unauthorised access, loss, or misuse.
We retain your data only as long as necessary for travel, regulatory, or legal purposes.
You may:
Access your data
Correct inaccurate information
Request deletion (in certain circumstances)
Object to processing
Restrict processing
Request transfer of your data
Withdraw consent
To exercise your rights, contact the DPO team at DPO@travelcounsellors.com.
No fee is charged unless a request is clearly unfounded, repetitive or excessive, in which case a reasonable fee may apply or we may refuse to comply.
We may need to verify your identity and request additional information to expedite our response.
We aim to respond within one month. Complex or multiple requests may take longer; we will keep you updated.
